Legal
Privacy Policy
Vellicell Clinic protects your personal information under the Korean Personal Information Protection Act and the Medical Service Act. This policy covers this website; once a conversation moves to a messenger, that provider’s own policy applies alongside it.
What we collect
- This website has no form that asks for personal information. A booking enquiry continues in the messenger you choose.
- Sent automatically when you hand off an enquiry: the treatments you selected, the estimated amount, your reference number, your language, the campaign parameters in the link you arrived through, and the time of sending. No name or contact details are included.
- What you provide yourself during the conversation: your name, contact details, preferred dates, what you tell us, and the account identifier the messenger displays, such as your profile name.
Stored in your browser
- The treatments you have selected and the campaign parameters are kept only in your own browser (localStorage) and are not sent to the clinic until you hand off an enquiry. Clearing site data in your browser removes them at any time.
- We do not run third-party tracking scripts for advertising measurement or behavioural profiling.
Why we use it
- Solely to confirm bookings, reply to enquiries and provide clinic guidance. We do not use it for any other purpose.
- We do not use it for marketing, or sell or pass it to third parties, without your separate consent.
Where your conversation is held
- The conversation takes place in the messenger you choose, so its contents are held on that provider’s servers. LINE is operated by LY Corporation (Japan); Instagram and WhatsApp by Meta Platforms (United States and Ireland).
- If you would rather not use a messenger, you can call the clinic on +82-2-6282-8117 or speak to us in person.
How long we keep it
- Destroyed without delay once your enquiry is resolved. Where treatment took place, medical records are retained for the period required by Article 22 of the Medical Service Act and its enforcement rules.
Your rights
- You may ask to see, correct, delete or halt the processing of your personal information at any time, and we will act without delay. Ask in the messenger thread you are already using, or call the clinic.
- Deleting the conversation held on the messenger provider’s own servers has to be done in that app, or requested from that provider.
Data protection officer
- Data protection officer: the Director of Vellicell Clinic · +82-2-6282-8117 · 3–4F, OPUS 407, 407 Gangnam-daero, Seocho-gu, Seoul, Korea
- For complaints about the handling of personal data you may also contact the Korea Internet & Security Agency Privacy Center (privacy.kisa.or.kr, 118 within Korea).
Information on this site is general guidance and does not replace medical diagnosis or treatment. Results and recovery vary between individuals, and every procedure carries a possibility of side effects. Please confirm details during an in-person consultation.